People don’t fall through the cracks as much as they get stuck in gaps.
The gap between documents required for the application process and the awareness to bring them to the interview. Or the gap between multiple programs with similar but not the same eligibility requirements, leading to many separate applications. And the gap between the technology tools that make an application process faster and the ability of an agency to implement because of cost or policy. In the era of COVID-19, “social distancing,” the term of the moment, is creating gaps essential for our personal health and community safety. Other gaps need to be closed.
WHAT WE DO
We work with state, county, and local government agencies and partners to improve access to healthcare, food assistance, and other public programs, so that all people eligible for support can receive it.
Our experts dig deep into the details of how systems work and what applicants experience to create people-first solutions that connect people to multiple benefits with efficiency and dignity.
From screening and referral to integrated eligibility and enrollment systems, we create modular solutions that can become end-to-end systems.
We use our policy expertise to inform the way technology solutions function, and share insights through partnerships and thought leadership.
We support courageous changemakers looking to optimize processes, operations, and systems for the greatest benefit to people and programs.