Three Es of a Human-centered Approach to Build Meaningful Solutions


One size does not fit all when it comes to designing dignified and equitable solutions that connect people to help.

That’s why our approach to people-first design embodies the three Es: Equity, Experience, and Empathy.


WHAT WE DO

We work with state, county, and local government agencies and partners to improve access to healthcare, food assistance, and other public programs, so that all people eligible for support can receive it.

Our experts dig deep into the details of how systems work and what applicants experience to create people-first solutions that connect people to multiple benefits with efficiency and dignity.

TECHNOLOGY

From screening and referral to integrated eligibility and enrollment systems, we create modular solutions that can become end-to-end systems.

POLICY

We use our policy expertise to inform the way technology solutions function, and share insights through partnerships and thought leadership.

CONSULTING

We support courageous changemakers looking to optimize processes, operations, and systems for the greatest benefit to people and programs.

PARTNERS & CLIENTS

We understand the complexity of systems and people. That’s why state, county, and local government agencies in health & human services, direct service providers, advocacy organizations, and healthcare payers throughout the country have partnered with us to deliver more for the people they serve.