Tools & Resources
June 29, 2020
To help your agency create better experiences for those navigating consumer-facing technology, we have created two lists of best practices.
April 13, 2020
This user journey map covers the common issues health & human services/benefit programs face while offering some potential low-tech solutions.
March 27, 2020
How application and enrollment rules have been changing or relaxing for large statewide programs like Medi-Cal and CalFresh in response to the COVID-19 crisis.
June 27, 2018
While the Patient Protection and Affordable Care Act (ACA) has been the law for ten years now, most Americans still may have trouble understanding how coverage works, whether they qualify for coverage, and how to enroll in programs.