Tools & Resources

September 27, 2021
Whether you are struggling with the challenge of transitioning to civilian life, accessing benefits, or seeking mental health issues, support is available.
May 25, 2021
Get the Alluma newsletter and stay ahead of the latest trends, technology, and policies regarding connecting people to benefits and support.
June 29, 2020
To help your agency create better experiences for those navigating consumer-facing technology, we have created two lists of best practices.
April 13, 2020
This user journey map covers the common issues health & human services/benefit programs face while offering some potential low-tech solutions.
March 27, 2020
How application and enrollment rules have been changing or relaxing for large statewide programs like Medi-Cal and CalFresh in response to the COVID-19 crisis. 
January 23, 2020
An interactive guide to understanding potential "linkages" between social programs, which can help connect more low-income people to benefits.
January 17, 2019

User Experience Matters. As agencies set up or modernize online eligibility and enrollment systems, the user experience is a key feature that requires thoughtful and scientific attention.

June 27, 2018
While the Patient Protection and Affordable Care Act (ACA) has been the law for ten years now, most Americans still may have trouble understanding how coverage works, whether they qualify for coverage, and how to enroll in programs.