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The barrier to getting a privacy-protecting, pro-active form of no-stop government is trust. How can government build enough trust so that historically underserved communities will trust government enough to share data when it’s needed?

Organizations like Code for America, SaverLife, Alluma, Propel, and others are using tech for social good—and demonstrating how using person-centered approaches can ensure a policy meets people’s immediate financial needs

If we truly want to make meaningful improvements to social service programs and systems, we must understand the experience of those using them. And that starts with equitably valuing their insights.

Government is essential to fostering equity and making improvements in people's lives. But it plays a key role in maintaining racial inequity. This is the paradox we must confront and overcome if we truly want to build a fair safety net system.

Despite the challenges presented by the COVID-19 pandemic, we have continued to drive changes that are important to realize equity—the promise of our work for the communities we serve. Here’s a snapshot of some of this work.

We're joining forces with One Degree to create equitable, accessible public benefits and social safety net system that takes advantage of all that technology has to offer.

These three key takeaways can make your online eligibility portals more human-centered.

The COVID19 crisis has exposed many tech & operational gaps within the social safety net infrastructure. Here are two checklists to help agencies build better, more human-centered public support systems.

To help your agency create better experiences for those navigating consumer-facing technology, we have created two lists of best practices.

We have to start by considering a person’s whole experience: who they are, what they’ve been through, and how they navigate the world. That’s why our approach to people-first design embodies the three Es: Equity, Experience, and Empathy.