March 8, 2021
Government is essential to fostering equity and making improvements in people's lives. But it plays a key role in maintaining racial inequity. This is the paradox we must confront and overcome if we truly want to build a fair safety net system.
January 12, 2021
How the USDA & HHS can immediately allow their systems to provide critical government assistance, work efficiently and effectively, and eliminate barriers to getting help to those who need it.
January 4, 2021
Despite the challenges presented by the COVID-19 pandemic, we have continued to drive changes that are important to realize equity—the promise of our work for the communities we serve. Here’s a snapshot of some of this work.
August 14, 2020
These three key takeaways can make your online eligibility portals more human-centered.
July 2, 2020
The COVID19 crisis has exposed many tech & operational gaps within the social safety net infrastructure. Here are two checklists to help agencies build better, more human-centered public support systems.
June 29, 2020
To help your agency create better experiences for those navigating consumer-facing technology, we have created two lists of best practices.
May 1, 2020
Now more than ever, states and counties need to come together to make eligibility systems more efficient and create more cohesive eligibility rules when it comes to making determinations across programs.
April 17, 2020
We’re working on several aspects of the response to this crisis, applying a human-centered approach to break down barriers to access.
April 13, 2020
This user journey map covers the common issues health & human services/benefit programs face while offering some potential low-tech solutions.
April 9, 2020
We believe a people-first solution for eligibility and enrollment systems should address 5 key principles.