August 14, 2020
These three key takeaways can make your online eligibility portals more human-centered.
July 2, 2020
The COVID19 crisis has exposed many tech & operational gaps within the social safety net infrastructure. Here are two checklists to help agencies build better, more human-centered public support systems.
June 29, 2020
To help your agency create better experiences for those navigating consumer-facing technology, we have created two lists of best practices.
May 1, 2020
Now more than ever, states and counties need to come together to make eligibility systems more efficient and create more cohesive eligibility rules when it comes to making determinations across programs.
April 17, 2020
We’re working on several aspects of the response to this crisis, applying a human-centered approach to break down barriers to access.
April 13, 2020
This user journey map covers the common issues health & human services/benefit programs face while offering some potential low-tech solutions.
April 9, 2020
We believe a people-first solution for eligibility and enrollment systems should address 5 key principles.
April 3, 2020
In light of the increase in people applying for benefits, we offer tips to help agencies determine eligibility for and enroll people in benefit programs easily and without any avoidable delays.
March 27, 2020
COVID-19 Policy Changes and the Safety Net: An Overview of the Families First Coronavirus Response Act
Policy changes related to COVID-19 are happening at both the federal and state levels. How does the Families First Act impact the safety net for Americans?
March 27, 2020
How application and enrollment rules have been changing or relaxing for large statewide programs like Medi-Cal and CalFresh in response to the COVID-19 crisis.