May 8, 2020
In the era of COVID-19, “social distancing,” the term of the moment, is creating gaps essential for our personal health and community safety. Other gaps need to be closed.
April 17, 2020
We’re working on several aspects of the response to this crisis, applying a human-centered approach to break down barriers to access.
April 13, 2020
This user journey map covers the common issues health & human services/benefit programs face while offering some potential low-tech solutions.
April 3, 2020
In light of the increase in people applying for benefits, we offer tips to help agencies determine eligibility for and enroll people in benefit programs easily and without any avoidable delays.