January 12, 2021
How the USDA & HHS can immediately allow their systems to provide critical government assistance, work efficiently and effectively, and eliminate barriers to getting help to those who need it.
August 14, 2020
These three key takeaways can make your online eligibility portals more human-centered.
July 2, 2020
The COVID19 crisis has exposed many tech & operational gaps within the social safety net infrastructure. Here are two checklists to help agencies build better, more human-centered public support systems.
June 29, 2020
To help your agency create better experiences for those navigating consumer-facing technology, we have created two lists of best practices.
May 8, 2020
In the era of COVID-19, “social distancing,” the term of the moment, is creating gaps essential for our personal health and community safety. Other gaps need to be closed.
April 17, 2020
We’re working on several aspects of the response to this crisis, applying a human-centered approach to break down barriers to access.
April 13, 2020
This user journey map covers the common issues health & human services/benefit programs face while offering some potential low-tech solutions.
April 3, 2020
In light of the increase in people applying for benefits, we offer tips to help agencies determine eligibility for and enroll people in benefit programs easily and without any avoidable delays.