County Medical Services Program

Connecting rural residents to primary care


The County Medical Services Program (CMSP), a consortium of thirty-five rural California counties, provides health coverage for uninsured low-income, indigent adults that are not otherwise eligible for other publicly funded health care programs.

Our Shared Goal:

To quickly enroll and manage the renewals of eligible residents for Path to Health, which provides local primary care benefits to up to 25,000 undocumented adults ages 21-64 who are enrolled in an emergency-services-only Medi-Cal program.

Their Challenges:

  • CMSP needed a system of record to rapidly and easily enroll participants in their new insurance program.
  • Because of the limited-term coverage of six months, CMSP required a simple but effective way to track and administer renewals

The Solution:

The Alluma team worked with CMSP to tailor One-e-App (OeA) into a simple, 3-page form while keeping all the functionality to manage enrollment, automatically track enrollment data, and enable the counties to access the program database.

Since Medi-Cal coverage was the sole requirement for the site, the form includes a quick link to the state Medicaid site at the top of the page, enabling assisters to quickly transfer and verify Medi-Cal records information into the Path to Health system. In one brief sitting with the assister, and with a single signature, the applicant is immediately covered for six months.

With the shorter coverage period, CMSP was also committed to making sure there would be no gaps for program participants. OeA empowers assisters to promptly and efficiently keep track of all upcoming renewals and notify them, so that people retain their coverage and keep the healthcare access they need.

Impact:
Launched in February 2019, Path to Health is predicted to improve health outcomes for individuals, reduce utilization of emergency services and inpatient hospitalization and enable Community Health Centers to redirect resources to other high priority needs in their community. In the first four months, CMSP’s use of OeA facilitated 2,500 applications and they are now looking to expand the program.

Client Testimonial: “Though we had a shorter timeline, the Alluma team was committed to our success and was an excellent partner. They really reflected our needs in every decision and design, while never missing a deadline.”

cmsp

 
CAPTION: Our OeA solution connects undocumented adults between the ages of 19 and 64 to primary and preventative healthcare in thirty-five rural California counties.