Position:

The Quality Assurance Engineer role will help establish and support new automated software testing methods in support of our web-based SaaS solutions. The position will assist in building software testing frameworks, collaborate with DevOps and development teams to establish a Continuous Integration testing process, and establish automated regression testing processes and coverage.

Essential Duties & Summary of Responsibilities:

• Working with Test Documentation using Test Design techniques
• Write Automation as well as Manual tests for web-based SaaS solutions.
• Document testing results for the project team.
• Write Bug Reports in case of found errors and collaborate on issue resolution.
• Setting up different types of automated testing to include nightly integration/regression, smoke, etc.
• Mentoring less senior software quality engineers and analysts.
• Develop quality metrics and dashboards for reporting results of testing and automated test runs.
• Act as SME during requirement creation, analysis, and testing.
• Identify opportunities and areas for improvement, craft and implement solutions.

Qualifications Requirements (Knowledge, Skills, Abilities):

• 5+ years of automated software quality testing/engineering experience to include working with automation and testing tools such as Selenium, Jenkins, Azure DevOps.
• Version control system (GIT or equivalent) experience.
• Ability to build Automation Framework from scratch.
• Excellent understanding of SDLC and place of QA in it.
• Experience in integrating Test Automation framework into CI/CD pipelines.
• Significant experience testing complex web/database/multi-tier solutions/systems.
• Strong software scripting/coding skills using JavaScript, Python, Java, or C#.
• A relentlessly pragmatic approach to software quality and automated testing vs. purist/dogmatic stance on either quality or testing processes.
• Excellent communication skills, both verbal and written.
• Strong SQL/DB skills.
• Experience with web-based SaaS solutions preferred
• Performance and load testing experience preferred
• Experience with Page Object Model approach for Automation Frameworks preferred
• A software development background with proficiency in multiple languages preferred
• Experience with the Microsoft technology stack to include C#, .Net and SQL Server preferred
• Experience with TFS, VSTS and Azure preferred
• Experience working on and with multi-site teams preferred

Education Requirements:

High School Diploma or equivalent

Who You Are:

• Exhibit a blend of creative, strategic and analytical thinking combined with policy and/or operations experience.
• Able to empathize with individuals seeking services, clients, and partners.
• Able to make thoughtful, data-driven recommendations.
• Excel in ambiguous situations and uncertainty is fun for you.
• Have a roll-up your sleeves and get things done mentality.
• Thrive in a diverse, collaborative environment and are passionate about kicking off new projects.
• Eager to take on assignments that are novel or require creative approaches to achieving the outcome.
• You know that in order to make change happen, you need to understand how things work today so you can improve them for tomorrow.
• Have a strong desire to change the world and are looking to join an organization like ours that will allow you to move the needle!

Position Description:
As one of the three functions within the Strategy & Innovation Department at Alluma, the Policy Innovation Group is a critical driver of Alluma’s work, making connections between public policy at the federal, state and local levels and the people those policies are aimed to serve. This happens through developing an understanding of critical issues and the profound challenges faced by those seeking services.

As part of the larger efforts of the Strategy & Innovation Department, the Policy Analyst will apply their understanding of the critical issues and the structural and policy challenges faced by people to help shape and influence the organization’s business strategies and practices based on emerging policy and/or technology trends. The individual will identify and share innovative policy approaches and developments through research, analysis, trainings, and thought leadership. The individual will also collaborate with other Strategy & Innovation team members to conduct field discovery, ideate, design, and act as a subject matter expert (SME) while prototyping innovative policy approaches that lend themselves to technology accelerate connecting people to services they need.

This role reports directly to the Executive Director, Policy Innovation.

Essential Functions & Summary of Responsibilities:

• Maintain a working knowledge of significant policy developments that may impact connecting people to the services they need and provide actionable strategic insights to internal and external stakeholders.
• Spend considerable time in the field developing a first-hand understanding of the public policy issues critical to Alluma, of the challenges faced by the people Alluma serves, and how programs addressing these issues and challenges work in practice.
• Partner with Alluma’s business units to better understand the underlying business needs of Alluma’s clients and the impact of policy on their operations and outcomes and the outcomes for individuals seeking services.
• Provide leadership in development, management and evaluation of Alluma’s policy initiatives, including policy research, analysis, education, and policy outcomes.
• Develop a working knowledge of how technology will amplify effective policy solutions, and entrenched policy inequities that may impact connecting people to the services they need and provide actionable strategic insights to internal and external stakeholders.
• Develop and maintain working relationships with legislative, administrative, and intergovernmental staff, as well as industry groups and nonprofit organizations in the policy areas relevant to Alluma.
• Conduct strategic analysis with an unbiased mindset, identify root causes, and make recommendations that impact outcomes.
• Act as Subject Matter Expert (SME) to ensure the development (e.g., Scope of Work, business requirements) and implementation of technology projects reflect an understanding of the critical policy issues, the challenges the people we serve face and the most effective solutions to these issues and challenges.
• Prepare or present ideas regarding issues based on analysis and evaluation through policy briefs, policy memos, charts, and graphs, etc. to a wide range of audiences.
• Represent Alluma at relevant national, state and local policy conferences, and forums.
• Other duties as assigned.

Qualifications Requirement (Knowledge, Skills, Abilities):

• Exceptional quantitative and/or qualitative skills, and analytical skills.
• Demonstrated ability to navigate, assess, integrate, and balance multiple opinions, approaches, and points of view.
• Significant experience in synthesizing, analyzing, and evaluating highly complex and disparate information and translating it into clear and concise documents or presentations.
• Experience in communicating clearly and concisely through oral and writing presentations to internal and external audiences.
• Able to think creatively, experiment, and willing to take risks.
• Superior organizational skills and great follow through on tasks.
• Able to learn quickly, show initiative, and eager to take on increasing levels of responsibility.
• Well-developed interpersonal skill set — especially active listening, empathy, patience, and relationship building.
• Demonstrated ability to work effectively in teams and with all levels of the organization, including executive leadership.

Education/Training Requirements:
Minimum:

• 5-7 years of experience in an analytical role with demonstrated increased responsibility.
• Master's degree in public policy, public or business administration, economics, social work, education or a related field that includes a curriculum of economics, statistics, public finance, and policy analysis.

Ideal:

• Experience in public policy, social services, program operations or public sector technology.
• Strong curiosity about the design, development or implementation process of technology projects involving multiple stakeholders and complex systems.

Compensation
Salary is commensurate based on work experience with a range from $85,000 to $150,000.

Position:
The Senior Business Analyst provides strategic business analysis services to business partners. The focus of this position is to work closely with the business units to gain in-depth understanding of customer's business strategy, processes, services, road-map and the context in which the business operates. This role will be key to understanding the documenting capabilities needed to address business challenges.

Essential Functions & Summary of Responsibilities:

• Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices
• Support and align efforts to meet customer and business needs
• Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results
• Provide leadership to team members and peers through collaboration
• Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level (Analytic)
• Develop, identify and recommend process or system improvements or re-engineering/elimination (proactive and reactive) (Problem Solving)
• Integrate new systems and processes with existing ones
• Provide project level analysis – producing required project analysis documentation (business and system requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan) (Analytic)
• Identify ways to increase adoption and customer satisfaction (Creative, out of the box thinking)
• Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
• Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project life-cycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts
• Meet with project team regularly to review project deliverable and deadlines
• Develop and execute test plans
• Support system conversions, upgrades, enhancements
• Other related duties as assigned

Qualifications Requirements (Knowledge, Skills, Abilities):

• Candidates must have a combined 5+ years overall experience with Business Systems Analysis and in software development. Extensive knowledge of the Software Development Lifecycle (SDLC).
• Demonstrated fluency in business processes and process differentiation
• Displays teamwork, ownership, initiative
• Excellent interpersonal and business communication skills.
• Display leadership skills with ability to influence team to greater results
• Ability to communicate with stakeholders and effectively present solutions
• Solid ability to write technical specifications.
• Experience in working in a professional services client-facing engagement.
• Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
• SQL knowledge/experience
• Ability to excel in fast-paced environment and to work with minimal supervision.
• Knowledge of project management principles, practices, techniques, and tools
• Systems implementation skills including requirements/process analysis, conceptual and detailed design, configuration, testing, training and change management skills.
• Experience in Agile development methods.

Education/Training Requirements:

• Bachelor’s degree in Computer Science, Engineering or a related field (or its foreign equivalent).
• An advanced degree in one of these fields is a plus.

Position:
The Business Analyst is responsible for working closely with Senior management, as well as directing the activities of developers, UX designers and DBAs, for the implementation and post-implementation support of a significant web-based application.

Essential Functions & Summary of Responsibilities:

• Build client relationships, user/stakeholder meetings and working sessions
• Understand client challenges and propose solutions and identify opportunities
• Identify, capture and design business processes while analyzing problems and recommending solutions
• Hands-on business process and requirements analysis including documenting ‘as-is’ and designing ‘to-be’ business processes
• Communicate with high profile clients daily, including providing on-site client support
• Act as a subject matter expert in the functionality of the system
• Research questions/client issues or concerns and interfacing with internal resources to bring resolution to client concerns/issues
• Create solutions, design documents, status reports, meeting documents, and other deliverables required by project
• Perform daily software product quality testing
• Implementation and post implementation support of project requirements
• Conduct system testing of project requirements, bug fixes and validation of project requirements
• Other related duties as assigned

Qualifications Requirements (Knowledge, Skills, Abilities):

• Candidates must have a combined 5+ years overall experience with Business Systems Analysis and in software development. Extensive knowledge of the Software Development Lifecycle (SDLC).
• Ability to excel in fast-paced environment and to work with minimal supervision.
• Knowledge of project management principles, practices, techniques, and tools
• Systems implementation skills including requirements/process analysis, conceptual and detailed design, configuration, testing, training and change management skills.
• Experience in Agile development methods.
• Displays teamwork, ownership, initiative
• Excellent interpersonal and business communication skills.
• Display leadership skills with ability to influence team to greater results
• Ability to communicate with stakeholders and effectively present solutions
• Solid ability to write technical specifications.
• Experience in working in a professional services client-facing engagement.
• Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.\
• SQL knowledge/experience
• Must be willing to travel

Education/Training Requirements:

• Bachelor’s degree in Computer Science, Engineering or a related field (or its foreign equivalent).
• An advanced degree in one of these fields is a plus.

Position:
The Sr. Manager, Database Administration will be responsible for administration of databases and DBMS (SQL Server) that support production solutions. These are that are very large OLTP DB systems with high transaction rates. The Sr. Manager will be expert in management and oversight of MS SQL Server operations and toolsets, as well as the planning and execution of activities including, but not limited to, installation, configuration, maintenance, operation, upgrades and tuning. The Sr. Manager manages and supervises all database administrators and collaborates with all other Sr. Managers in the delivery and operation of all Alluma client solutions in productive use.

Essential Functions & Summary of Responsibilities:

• Maintain expertise in the databases and operations to efficiently and effectively manage an organization that supports the databases for all production client solutions
• Supervise staff that oversee and/or execute the following:
• Install, configure and support SQL databases for Business Systems environments
• Monitor database space and capacity, estimate sizing and growth requirements
• Monitor database performance and recommend tuning and index optimization opportunities and needs
• Develop and implement database jobs
• Monitor job execution and troubleshoot and resolve job issues
• Maintain and execute backup and recovery procedures
• Conduct root cause analyses and devise plans for short and long-term problem resolution
• Plan and execute database upgrades
• Operate and monitor data migrations within and between systems
• Manage staff priorities, assignments, skills growth and productivity
• Assemble, organize, direct and guide teams
• Collaborate with management and staff from Development, Database Performance Engineering, Solutions Operations, IT and business teams to design database solutions and solve database level issues including availability and stability of the database environments
• Work with vendors to determine and/or design solutions, as well as teams to implement solutions
• Define, implement and ensure policies and procedures required for regulatory compliance are maintained
• Ensures business and technical procedures are maintained at appropriate levels
• Monitors, manages to, and verifies Service Level Agreement (SLA) and Key Performance Indicator (KPI) compliance for SRs, projects, and initiatives in order to meet contractual agreements.
• Manages DBA responsibilities related to delivery scheduling and escalations for development and delivery issues.
• Guides and ensure the maintenance of best practices specifically focused on stable database environments
• Mentors staff
• Other duties as assigned.

Qualifications Requirements (Knowledge, Skills, Abilities):

• Minimum four (4) years managing database administrators responsible for very large OLTP DB systems with high transaction rates
• Minimum ten (10) years working as a database administrator or a related role (can include the years managing database administrators)
• Strong technical people management skills
• Expert SQL skills
• Expert in database tuning, including running and interpreting diagnostics
• Proficient in database replication between data centers or zones
• Proficient in high availability architecture
• Ability to drive and guide and/or execute multiple projects simultaneously
• Outstanding collaboration and partnership capabilities
• Ability to summarize and communicate solutions and metrics
• Strong written and verbal communication skills

Education/Training Requirements:

• Bachelor's degree in Computer Science, Information Systems, or related technical field.