Position:

The Quality Assurance Engineer role will help establish and support new automated software testing methods in support of our web-based SaaS solutions. The position will assist in building software testing frameworks, collaborate with DevOps and development teams to establish a Continuous Integration testing process, and establish automated regression testing processes and coverage.

Essential Duties & Summary of Responsibilities:

• Working with Test Documentation using Test Design techniques
• Write Automation as well as Manual tests for web-based SaaS solutions.
• Document testing results for the project team.
• Write Bug Reports in case of found errors and collaborate on issue resolution.
• Setting up different types of automated testing to include nightly integration/regression, smoke, etc.
• Mentoring less senior software quality engineers and analysts.
• Develop quality metrics and dashboards for reporting results of testing and automated test runs.
• Act as SME during requirement creation, analysis, and testing.
• Identify opportunities and areas for improvement, craft and implement solutions.

Qualifications Requirements (Knowledge, Skills, Abilities):

• 5+ years of automated software quality testing/engineering experience to include working with automation and testing tools such as Selenium, Jenkins, Azure DevOps.
• Version control system (GIT or equivalent) experience.
• Ability to build Automation Framework from scratch.
• Excellent understanding of SDLC and place of QA in it.
• Experience in integrating Test Automation framework into CI/CD pipelines.
• Significant experience testing complex web/database/multi-tier solutions/systems.
• Strong software scripting/coding skills using JavaScript, Python, Java, or C#.
• A relentlessly pragmatic approach to software quality and automated testing vs. purist/dogmatic stance on either quality or testing processes.
• Excellent communication skills, both verbal and written.
• Strong SQL/DB skills.
• Experience with web-based SaaS solutions preferred
• Performance and load testing experience preferred
• Experience with Page Object Model approach for Automation Frameworks preferred
• A software development background with proficiency in multiple languages preferred
• Experience with the Microsoft technology stack to include C#, .Net and SQL Server preferred
• Experience with TFS, VSTS and Azure preferred
• Experience working on and with multi-site teams preferred

Education Requirements:

High School Diploma or equivalent

Position:

Full-time software development position involved in all phases of the software development lifecycle to include: analyzing business/system requirements or use stories, providing estimates, designing solutions, developing/coding new features or changes to existing features, unit testing, fixing bugs/defects, and providing second-level operational support as needed. As a senior developer, will be expected to work on more complex technical solutions and develop deep expertise in one or more critical solution modules. 

Essential Functions & Summary of Responsibilities:

• Establish technical expertise in one or more existing software solutions and/or modules/features of said solutions 
• Analyze/assess new requirements from technical implementation/impact perspective (Analytical Ability) 
• Design technical solutions and clearly communicate said designs to stakeholders  
• Develop/code new features or modifications to existing features efficiently, using industry best practices, and adhering to standards (creativity, out of the box thinking) 
• Unit-test all code changes and be accountable for quality of work 
• Track and communicate status on work 
• Engage in root cause analysis to identify source of defects, and resolve said defects (Problem Solving) 
• Collaborate with peers, leads, and other stakeholders to implement solutions as part of a team (Collaborative) 
• Produce clear technical documentation as needed in support of software design 
• Other duties as assigned  

Qualifications Requirements (Knowledge, Skills, Abilities):

• 5+ years of experience as a software developer with 2+ years of experience working on complex software solutions is preferred 
• Excellent written and verbal communications skills 
• Excellent problem-solving and troubleshooting skills 
• Excellent collaborative/team-oriented approach to work 
• Experience with multiple programming languages and frameworks  
• Experience with relational databases and SQL programming 
• Web-based software development experience including JavaScript and one or more JavaScript frameworks (e.g. Angular, React, JQuery, AJAX, etc.), HTML 5.0, CSS, ASP.Net, etc. 
• n-Tier software development experience to include web/middle/database layers and associated design patterns 
• C#/.NET development experience (preferably .NET Framework 4.7.x and WCF, or .NET Core 2.0) 
• Microsoft Transact SQL development experience 
• Experience with Agile development methodologies 
• Fast learner of new business domains, technical solutions, technologies, etc. 
• Experience with standard design patterns preferred 

Education/Training Requirements:

• Bachelor’s degree in Computer Science, Information Systems or equivalent experience in a related field.

Position:

The Senior Director of Solutions Delivery & Customer Success (SDCS) will serve as a member of the senior leadership team and is responsible for directing the team that configures Alluma Solutions for customer delivery, prepares Customers to use those solutions, and maintains customer relationships to promote customer retention and loyalty. The job is to work closely with customers to ensure they receive and are satisfied with the contractually defined services from Alluma and to improve upon any areas of dissatisfaction. As the Senior Director, you will ensure that excellent value is derived from our products and services and work to quantify that value and report solution adoption. This team also partners with the Growth team to win new business opportunities by documenting and sharing best practices, demonstrating solutions, answering solution and application questions, identifying opportunities in current and prospective clients, by developing and reporting on service delivery goals, objectives, and metrics.

The SDCS function formulates, defines, and program-manages the expectations and plans for solution delivery operation and facilitates integration and collaboration across Applications, Infrastructure, Business Processes, and outsource partners. The SDCS is also responsible to develop the business and technology transformation plans for the Alluma solution in each Client’s environment. This position requires the ability to articulate delivery approach, plan, budget, and value proposition to C-level executives. Ideal candidates have broad business and technology skills coupled with people management and client interface skills.

Ultimately, your goal as the leader of SDCS is to ensure that the value derived from Alluma solutions exceeds customer’s expectations; as such, the role requires a deep understanding of the Alluma Solution Portfolio and expertise in practical delivery and operational pricing.  Additionally, this role relies heavily on personal accountability for results and a willingness to go ‘the extra mile’ for each and every customer.

Essential Functions & Summary of Responsibilities:

• Drives the strategy and alignment of customer success and transformational impact through the adoption of Alluma solutions that accelerate business value for our customers by understanding our customers’ key business issues and opportunities

• Create evangelists by listening to customers closely and delighting them with our user experience and service and provide ongoing delivery expansion.

• Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper

• Create a consistent and valued customer experience developing and scaling repeatable methodologies and proven best practices

• Work closely with the Growth organizations to develop and execute growth plans and strategies to drive License Agreements and customer success

• Establish relationships with leadership across growth, delivery, solution management, and support leadership to ensure cross-functional alignment at scale

• Effectively build and establish relationships with partner consulting organizations to enable a go-to-market strategy

• Be an inspirational leader and create a vibrant, inclusive culture. Inspire people to their best work.

• Operationalize key solutions/programs as well as to ensure the team can scale to meet the needs of our customers and do more with less over time.

• Oversee the day-to-day operational, product/solution/helpdesk, and service delivery functions across all lines of business

• Lead the solution configuration & support and Operation to deliver on customer commitments

• Lead teams and drive execution of service delivery initiatives and help maintain customer satisfaction at the highest level

• Lead Technical Sales activities related to Demos, RFP support, and content creation in collaboration with the Growth team. 

• Support and advise the Platform and Solutions team with input on the productization of solutions and services, such as pricing and bundling of services

• Responsible for ensuring that both individual and team services delivery objectives are met

• Develop and refine service delivery and implementation processes and tools to ensure repeatability and standardization; process management; alerting, escalation, and management of risks; SLAs and KPIs, and reporting analytics. 

Qualifications Requirements (Knowledge, Skills, Abilities):

• Broad-based business and technology professional with 15+ years of experience leading a large, high-growth organization delivering software-based business solutions to large and small enterprises in the areas of Sales, Marketing, or Services and Support

• 10+ years of work experience in a leadership position

• 5+ years of work experience in enterprise software

• 5+ years in experience in customer success or related role

• Understanding of basic P&L and financial management around profitability

• Background in consulting is a strong plus.

• Can thrive in a demanding, fast-paced environment.

• Excellent leadership, management, and interpersonal skills.

• Ability to build an operating model with tools, processes, and people to drive a scaled model for customer success.

• Ability to work in a strong team environment o deliver on detail as well as strategy

• Passion for technology and innovation

• Excellent communication and presentation skills

• Excellent analytical, evaluative, and problem-solving abilities, including experience analyzing quantitative and qualitative data.

• Analytical and negotiation skills, particularly at executive levels

Education/Training Requirements:

• 4-year degree in the field of computer technology, business administration, or other rigorous discipline. 

• An advanced degree in one of these fields is preferred.

Position:

The Implementation Specialist is responsible for providing direct client assistance for the implementation and post-implementation support of a significant web-based application. In addition, this position will support and help manage all production incidents and the process of analyzing, triaging and supporting the client related to these incidents. 

Essential Functions & Summary of Responsibilities:

• Resolves, documents, maintains, and tracks client problems & researches questions/client issues or concerns using all available resources 
• Provides support and communicates with high profile clients by phone, email, and in person on a daily basis  
• Provides on-site client support at all client locations deemed necessary 
• Acts as a subject matter expert in the functionality of system 
• Ability to communicate technical information to non-technical personnel. 
• Interfaces with internal resources to bring resolution to client concerns/issues  
• Regularly meets with customers to understand their technology needs and concerns 
• Implementation and post-implementation support of project requirements 
• Ensures all validation of project requirements are met 
• Participates in client meetings and properly documents client concerns 
• Ability to travel 4 to 5 times year 
• Other duties as assigned  

Qualifications Requirements (Knowledge, Skills, Abilities):

• 2+ year of client engagement experience is preferred  
• Strong client-facing communication skills and attention to detail 
• Strong analytical and problem-solving skills. 
• Strong time management and organizational skills. 
• 6+ months QA/testing background preferable 
• SQL/Query knowledge or experience preferable 
• Strong knowledge of Microsoft products – Word, Excel, PowerPoint, Outlook, SharePoint 
• Self-starter, proactive, with the ability to multi-task in a fast-paced environment 
• Ability to work independently as well as collaboratively and exercise initiative with minimal supervision 
• Ability to analyze and troubleshoot complex problems, interpret operational needs, and develop integrated, creative solutions  
• Background/understanding of software development preferably with experience in an Agile development environment

Education/Training Requirements:

• Bachelor’s degree or 3 years of similar or equivalent experience  

Position:

The Resource Specialist will join the team responsible for expanding a database of social service and non-profit resources across current and future communities to empower low-income, at-risk individuals and families.  The position will research and keep the database current and accurate.  

Essential Duties & Summary of Responsibilities:

•  Conduct research over the phone or internet to obtain and ensure resource information is accurate and up to date in the communities we serve.

• Evaluate and update resource database content.

• Extract important information about nonprofit and social services from documents and websites.

• Write resource information and publish to the One Degree website.

• Other duties as assigned

Qualifications Requirements (Knowledge, Skills, Abilities):

• Excellent written English, including strong grammar skills

• Methodical with excellent attention to detail

• Self-directed and able to work independently

• Strong typing skills

• Own your own computer and have reliable internet

• Experience in routine data entry, preferred

• Experience in working in/with a non-profit and/or social service sector, preferred 

• Available to work at least 15 hours/week

Education/Training Requirements:

High School diploma or equivalent required.

Position:

Full-time software development position involved in all phases of the software development lifecycle to include: analyzing business/system requirements or use stories, providing estimates, designing solutions, developing/coding new features or changes to existing features, unit testing, fixing bugs/defects, and providing second-level operational support as needed.  

Essential Functions & Summary of Responsibilities:

• Establish technical expertise in one or more existing software solutions and/or modules/features of said solutions 
• Analyze/assess new requirements from technical implementation/impact perspective (Analytical ability) 
• Design technical solutions and clearly communicate said designs to stakeholders  
• Develop/code new features or modifications to existing features efficiently, using industry best practices, and adhering to standards (Creative, Out of the box thinking) 
• Unit-test all code changes and be accountable for quality of work 
• Track and communicate status on work 
• Engage in root cause analysis to identify source of defects, and resolve said defects (Problem solving) 
• Collaborate with peers, leads and other stakeholders to implement solutions as part of a team (Collaborative) 
• Produce clear technical documentation as needed in support of software design 
• Other duties as assigned 

Qualifications Requirements (Knowledge, Skills, Abilities):

• 2+ years of experience as a software developer 
• Strong written and verbal communications skills 
• Strong problem-solving and troubleshooting skills 
• Strong collaborative/team-oriented approach to work 
• Familiarity with multiple programming languages and frameworks  
• Familiarity with relational databases and SQL programming 
• Familiarity with Agile development methodologies 
• Fast learner of new business domains, technical solutions, technologies, etc. 
• 3+ years of experience as a software developer working on complex software solutions is preferred  
• Web-based software development experience including JavaScript and one or more JavaScript frameworks (e.g. Angular, React, JQuery, AJAX, etc.), HTML 5.0, CSS, ASP.Net, etc. is preferred 
• n-Tier software development experience to include web/middle/database layers and associated design patterns is preferred 
• C#/.NET development experience (preferably .NET Framework 4.7.x and WCF, or .NET Core 2.0) is preferred 
• Microsoft Transact SQL development experience is preferred 
• Familiarity with standard design patterns is preferred 

Education/Training Requirements:

• Bachelor’s degree in Computer Science, Information Systems or equivalent experience in a related field.

Position:

The RPF Specialist position will focus on the preparation of Request for Proposal (RFP), RFQ and RFI responses and questionnaires to accurately reflect Alluma products, services, and strengths.

This position will work directly with the Growth, Product, Solutions, Development and Strategy & Impact (S&I) teams to structure responses that address the prospects' objective; work with subject matter experts throughout the company to facilitate responses needed to complete the proposal process; develop, maintain, update and enhance the proposal database.

Essential Functions & Summary of Responsibilities:

• Formulating a substantial portion of written communications to existing and prospective clients.

• Developing substantive and persuasive responses to unique or challenging proposal questions while maintaining compliance with policy.

• Continually maintaining and updating responses to standardized inquiries 

• Developing strong working relationships with Growth, Product, Solutions, Development & S&I teams to ensure the proposal response is accurate, persuasive and timely.

• Managing the RFP process across multiple contributing teams in developing and delivering strategic proposal components and responses.

• Working closely with the Growth team to craft winning value propositions by identifying prospective client needs.

• Identifying process improvements that reduce cycle times and resource requirements for proposal development.

• Contributing to marketing and strategy development based on RFP trends and analysis.

• Collaborate with and support Development team activities

• Meets proposal deadline by establishing priorities and target dates for information gathering, writing, review, and approval; entering and monitoring tracking data; coordinating requirements with contributors; contributing proposal status information to review meetings; transmitting proposals.

• Updates job knowledge by participating in educational opportunities; maintaining personal networks.

Qualifications Requirements (Knowledge, Skills, Abilities):

• Exemplifies growth mindset

• Exceptional organizational/process management skills with keen attention to detail.

• Ability to meet deadlines in a time-sensitive, fast-moving environment.

• Excellent writing, editing, and proofreading skills.

• Exceptional facilitation, interpersonal, oral, and written communication skills.

• Ability to work effectively and proactively, both independently, as part of a team, and cross-functionally.

Education/Training Requirements:

• Bachelor's degree in English, Journalism, Marketing, Communications, or related major.

• At least 2-5 years of RFP or grant writing experience working with non-profits, law firms, technology, SaaS or CaaS companies to completing RFPs/grant proposals.

• Project management experience preferred.

• Government and education sales/sales support experience a plus.

• Knowledge of Salesforce, PowerPoint, advanced computer proficiency with Microsoft Office Suite, including Microsoft Publisher, RFP software experiences a plus.

• Writing samples will be requested as part of the interview process.

Position:

The Senior Solutions Executive (SSE) is responsible for driving the acquisition of net new business opportunities. Leveraging an “enterprise” sales rhythm, the position is responsible for securing new contracts from Social Sector clients.  The SSE role creates and builds consultative, long-term relationships with Government & Non-Profit prospects to secure new business opportunities. The SSE will accomplish this by executing on primarily Outbound sales activities.  The SSE will also serve as a coach and mentor to junior members of the team.  

Essential Functions & Summary of Responsibilities:

•  Research specific markets to generate target clients in government, non-profit and social service sectors.

• Identify new prospects through market analysis, research and outreach.

• Pursue inbound leads generated through Alluma’s marketing efforts.

• Generate business opportunities through targeted outbound outreach activities.

• Effectively communicate Alluma’s value proposition.

• Generate interest and establish rapport with all levels of stakeholders, from end users to Director/decision-makers.

• Nurture prospects through email, direct mail, social media, phone, and other channels.

• Partner with marketing on driving attendance to events, tradeshows, webinars, and conferences.

• Maintain durable relationships with potential and new clients.

• Build strong working partnerships and open communication within Alluma organization.

• Assist in the RFP submission process.

Qualifications Requirements (Knowledge, Skills, Abilities):

• Exemplifies growth mindset.

• Ability to work in a fast-paced environment.

• Curious and thoughtful, with an ability to understand client business needs and map Alluma offerings to the client.

• Technology fluency, possessing the ability to “translate” technology concepts to broad audiences.

• Exceptional and engaging communications skills - verbal and written.

• Goal oriented and accountability towards goals.

• Eager to work at the intersection of Tech and Social Sector.

• A self-starter that thrives on surfacing ideas to solve challenges

• Excellent time management and organization.

• “Hunting” Sales mentality

Education/Training Requirements:

• Minimum Associate of Arts Degree

• Possess 4+ years’ experience in sales, business development, or an equivalent history involving business development and client relationship management.

• 4+ years in tech and/or government sales/relations.

• Experience working with CRMs (i.e. Salesforce).

• Start-up / SaaS Experience a plus

Position:

The Account Executive is responsible for driving the acquisition of net new business opportunities. The position is responsible for identifying, qualifying, and securing new contracts from Social Sector clients.  The SE role creates and builds consultative, long-term relationships with Government & Non-Profit prospects to secure new business opportunities. The SE will accomplish this by executing both Inbound & Outbound sales activities.

Essential Functions & Summary of Responsibilities:

• Research specific markets to generate target clients in Government, Non-Profit, and social service sectors.

• Identify new prospects through market analysis, research, and outreach.

• Pursue Inbound leads generated through our marketing efforts.

• Generate business opportunities through targeted outbound outreach activities.

• Effectively communicate Alluma’s value proposition.

• Generate interest and establish rapport with all levels of stakeholders, from end users to Director/decision-makers.

• Nurture prospects through email, direct mail, social media, phone, and other channels.

• Partner with marketing on driving attendance to events, tradeshows, webinars, and conferences.

• Maintain durable relationships with potential and new clients.

• Build strong working partnerships and open communication within the Alluma organization.

• Assist in the RFP submission process.

Qualifications Requirements (Knowledge, Skills, Abilities):

• Exemplifies growth mindset.

• Ability to meet deadlines in a time-sensitive, fast-moving environment.

• Curious and thoughtful, with an ability to understand client business needs and map Alluma offerings to the client.

• Technology fluency, possessing the ability to “translate” technology concepts to broad audiences.

• Exceptional and engaging communications skills - verbal and written.

• Goal-oriented and accountable towards goals.

• Eager to work at the intersection of Tech and Social Sector.

• A self-starter that thrives on surfacing ideas to solve challenges

• Excellent time management and organization.

• “Hunting” Sales mentality

Education/Training Requirements:

• Minimum Associate of Arts Degree

• Possess 2+ years’ experience in sales, business development, or an equivalent history involving business development and client relationship management.

• 1+ years in tech and/or government sales/relations.

• SDR experience a plus

• Start-up / SaaS Experience a plus

• Experience working with CRMs (i.e. Salesforce) a plus.

Position:

The Director of New Markets is responsible for driving the expansion of One Degree throughout the country. With great partnership, relationship-building, and analytical skills, this role works across the organization, leading our internal and external efforts to bring One Degree to more people in need across the country. 

Roles & Responsibilities:

•  Develop and execute a national One Degree Chapter expansion strategy
  

• Respond to inquiries for new One Degree chapters
  

• Research and conduct outreach to chapter prospects in new regions
  

• Develop materials for marketing and sales in collaboration with the Growth team
  

• Work closely with Growth and Finance teams to identify and close new chapters 
  

• Align the efforts of different One Degree sub-teams to bring new chapters to fruition
  

• Be the point person for all new chapters

Qualifications & Education Requirements:

• 4+ years of experience in project management
  

• 3+ years in people management experience
  

• Experience making presentations
  

• Advanced proficiency in Excel/Google sheets
  

• Experience and/or proficiency in Google (preferred) or Office suites
  

• Sales experience required

Position:

The Communications and Marketing Associate is responsible for supporting all communications department activities and responsibilities, including copywriting, digital communications, stakeholder engagement, demand generation activities and more. This is a great role for a natural communicator who wants to try their hand at a variety of communications activities and learn the ins and outs of a growing social tech nonprofit. They will play a vital role in creating inspired communications, helping increase the visibility of the organization and strengthening the work of the team.

The Communications and Marketing Associate will work closely with the communications team to help deliver on the team’s strategy, objectives, and responsibilities, including: 

Content development 

• Manage editorial calendar and develop written internal communications that align org goals, brand, key messages, and delivery channels to inform employees in a meaningful manner. 
• Draft company emails, contribute to newsletters, create or coordinate presentations, draft workspace posters and materials, and update intranet.  
• Support in executing successful communications across internal and external audiences. 
• Act as employee advocate, viewing and developing communications from their POV. 

Brand 

• Act as a steward of our brand, contribute ideas and approaches that amplify the SIS brand appeal to target audiences. 
• Collaborate with teams across the company to ensure consistent branding, design, style and messaging.  
• Fulfill requests, furnish assets, update brand guidelines, and ensure consistency of messages across organization. 
• Media Relations Support 
• Monitor news and track media coverage. 
• Track, build, and maintain lists of media contacts. 
•  Fulfill media or client requests for brand assets, data sheets, and support materials. 
• Support external communications strategy, assisting team in the execution and measurement of tactics such as email strategy, conference programs, research, etc. 

Business Development support 

• Assist with marketing operations & lead generation activities
• Create and maintain library of reusable assets including individual resumes and organizational qualifications, meeting agendas and notes, and presentation templates 
• Create and maintain contact lists for state and local government procurement offices 
• Research and document business development opportunities and prospects 
• Support the roll out and maintenance of contact (customer relationship management-CRM) database and communication tools 
• Assist with conference/event planning and logistics 
• Assist in creating responses to RFPs, RFIs, RFCs and other business solicitations 

Team organization and support 

• Develop and maintain standard materials folders and asset libraries.  
• Maintain databases and lists of client projects, conferences, media influencers, and other relevant contacts for use by Communications team and others. 
• Contribute to creative brainstorms. 
• Stay informed on best practices from the field and share new ideas and tools with the team.  
• Be proactive in designing processes, calendars, and tactics to improve the efficiency, frequency, and quality of internal and external communication.  
• Work with partners and vendors to communicate assets, project information and goals, follow up on tasks, and resolve issues. 

​​​​​​​

Qualifications & Qualities (Knowledge, Skills, Abilities): 

• Strong writing, copyediting, and proofreading skills. 
  

• Effective communicator, collaborator, and coordinator, with strong organizational skills and high detail orientation. 
  

• Experience with CRM systems, and marketing automation tools a plus 
  

• Ability to rapidly master new services and tech tools related to communications, media relations, campaigns, and analytics.  
  

• Strategic thinker and lover of interesting challenges. 
  

• Comfortable with ambiguity and working in an evolving environment, balancing multiple projects and tasks while meeting deadlines. 
  

• Highly motivated, energetic and enthusiastic self-starter comfortable working as a collaborative partner on a small communications team, as well as on cross-departmental projects. 
  

• Commitment and passion for the mission.