Careers
Listen closer. Dig deeper. Work collaboratively.


We are looking for problem-solvers with heart and tenacity.


Current Openings


Alluma employees dig deep into how our clients work and the challenges faced by the people they serve, so we can streamline complicated processes and design smart solutions that work better for everyone. At Alluma, every employee has a role in ensuring that nobody falls through the cracks.




OUR TRUTHS


It’s more than just code.

Technology is just a tool. It’s really our mission, experience, and problem-solving methods that set us apart. We know that technology solutions must consider a person’s whole experience. Behind each line of code is our sole focus: to make people’s lives better.


Clients are the heroes.

The staff and administrators working tirelessly to help their communities inspire us to go farther, dig deeper, and listen closer. We believe in true partnership. We strive to do our best for our clients, deliver what they need, and anticipate opportunities to do more. We believe in going the extra mile.

A family is waiting.

Too many people fall through the cracks in the complex system of help in this country. The urgency to make the process faster, easier, and more dignified has never been more important.  Long waits for help can literally mean life or death. Sustainable change doesn’t happen overnight, but taking action today makes a real difference in people’s lives.


All people can need help.

We believe all of us can find ourselves in need of help at some point in our lives. There is no “them” vs. “us.” We all want a beautiful life, and we all face challenges.




OUR APPEAL



As a social worker, community organizer, and alumnus of the social safety net, I’ve seen the good, the bad, and the ugly side of government services. The opportunity to leverage these personal and professional experiences within an organization actively reimagining the way beneficiaries experience health and human services, was a perfect fit for me.
- Policy Analyst


The chance to build a new thing — to innovate — inside a strong company with a bold mission was very attractive, along with the challenges that brings.
- Data Officer

I am a firm believer and advocate that innovation has to lead to better experiences, it has to solve the critical fundamental problem, remove barriers, and elevate people.
- General Manager


I've worked with people/families who had been denied or discontinued [benefits] for various reasons. I wanted to be part of the solution and part of the team behind the scenes working to find opportunities for improvement versus finding the problems after the fact — after a client had already been without coverage.
— Implementation Specialist






OUR BENEFITS

Allumineers...


… enjoy paid time off, take time to experience 17 paid holidays, and deepen their knowledge of the communities they serve with 8 hours of volunteer time off.

...receive a comprehensive healthcare package which includes medical, dental and vision, 100% premium coverage for individuals (75% for families), and a $35 gym subsidy.

...build for their future with our retirement plan (403b and Roth 403b)—with Alluma matching up to 5%





OUR OPENINGS



Position:

The Manager, Cloud Operations role is a hands-on leader who is focused on continually improving and optimizing Alluma’s Cloud platforms and operations experience. This role will exemplify our principle Customer Obsession through operation excellence, leadership, and a passion to continually be the voice of the customer.


Essential Duties & Summary of Responsibilities:

  • Lead a 24x7 team of Cloud Operation Specialists
  • Inspire others through action by creating a spirit of collaboration
  • Mentor staff on cloud technologies and practices, act as a cloud subject matter expert to the organization for technology, security, and process
  • Work with leadership to develop cloud capabilities and skills among the workforce through the development and implementation of training and certification plans
  • Build and maintain strong cross-functional relationships/alignment with partners across the business
  • Build and maintain relationships with other Cloud Operations Engineers to maintain consistent policies, processes, and metrics across cloud platforms
  • Collaborate with Cloud Product Management by providing an Operations perspective to drive improvement of the product and services with a focus on service.
  • Participate in backlog grooming and influence Engineering roadmap priorities
  • Provide operational oversight for the onboarding of customers and pre-provisioning support
  • Track version control across the customer base and in accordance with program management and change control teams, proactively support release management deliverables
  • Provide technical and process subject matter expertise for Sales and Field teams for questions that relate to the Cloud Service Offering
  • Point of contact for escalation Management as necessary during all phases of customer support
  • Build and maintain strong cross-functional relationships/alignment with partners across the business
  • Define and deliver KPIs and reports which help provide transparency and affect positive change for operational areas
  • Work with Support organizations during incidents and post-mortem reviews
  • Drive continual improvement through strategic and thoughtful solutions with an automation first attitude
  • Other duties as assigned


Qualifications Requirements (Knowledge, Skills, Abilities):

  • 5+ years experience as an established technology leader
  • Extensive experience supporting Cloud or PaaS / SaaS production environment
  • Extensive experience with multiple Public Cloud Provider (Azure, AWS, GCP)
  • Strong management skills, but also be able to dive into the details as needed
  • Experience with Cloud Services and Cloud Automation solutions
  • Experience with Azure DevOps practices
  • Ability to effectively communicate across all levels of the organization
  • Experience in data warehousing and high-performance computing environment is a plus
  • Experience with implementing and supporting government or healthcare industry security programs such as NIST 800-53 and HIPAA
  • Azure Cloud Platform experience required
  • Azure Cloud certifications preferred


Education Requirements:

  • Bachelor’s degree in Computer Science, Engineering, or a related field (or its foreign equivalent).
  • An advanced degree in one of these fields is a plus.
Apply Now


Alluma is an Equal Opportunity Employer.

In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Alluma also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Alluma.