Careers
Listen closer. Dig deeper. Work collaboratively.


We are looking for problem-solvers with heart and tenacity.


Current Openings


Alluma employees dig deep into how our clients work and the challenges faced by the people they serve, so we can streamline complicated processes and design smart solutions that work better for everyone. At Alluma, every employee has a role in ensuring that nobody falls through the cracks.




OUR TRUTHS


It’s more than just code.

Technology is just a tool. It’s really our mission, experience, and problem-solving methods that set us apart. We know that technology solutions must consider a person’s whole experience. Behind each line of code is our sole focus: to make people’s lives better.


Clients are the heroes.

The staff and administrators working tirelessly to help their communities inspire us to go farther, dig deeper, and listen closer. We believe in true partnership. We strive to do our best for our clients, deliver what they need, and anticipate opportunities to do more. We believe in going the extra mile.

A family is waiting.

Too many people fall through the cracks in the complex system of help in this country. The urgency to make the process faster, easier, and more dignified has never been more important.  Long waits for help can literally mean life or death. Sustainable change doesn’t happen overnight, but taking action today makes a real difference in people’s lives.


All people can need help.

We believe all of us can find ourselves in need of help at some point in our lives. There is no “them” vs. “us.” We all want a beautiful life, and we all face challenges.




OUR APPEAL



As a social worker, community organizer, and alumnus of the social safety net, I’ve seen the good, the bad, and the ugly side of government services. The opportunity to leverage these personal and professional experiences within an organization actively reimagining the way beneficiaries experience health and human services, was a perfect fit for me.
- Policy Analyst


The chance to build a new thing — to innovate — inside a strong company with a bold mission was very attractive, along with the challenges that brings.
- Data Officer

I am a firm believer and advocate that innovation has to lead to better experiences, it has to solve the critical fundamental problem, remove barriers, and elevate people.
- General Manager


I've worked with people/families who had been denied or discontinued [benefits] for various reasons. I wanted to be part of the solution and part of the team behind the scenes working to find opportunities for improvement versus finding the problems after the fact — after a client had already been without coverage.
— Implementation Specialist






OUR BENEFITS

Allumineers...


… enjoy paid time off, take time to experience 17 paid holidays, and deepen their knowledge of the communities they serve with 8 hours of volunteer time off.

...receive a comprehensive healthcare package which includes medical, dental and vision, 100% premium coverage for individuals (75% for families), and a $35 gym subsidy.

...build for their future with our retirement plan (403b and Roth 403b)—with Alluma matching up to 5%





OUR OPENINGS



Position:
The Business System Analyst, Enterprise Collaboration is responsible for digital collaboration technologies utilized throughout the organization. This role suits someone with technical and management experience as well as a desire to constantly find new ways of improving how things are done, someone who can leverage the tools as well as look outside the box and incorporate new ways of doing business. This person will partner with Operations and Service Delivery, Strategy and Innovation teams and related functional stakeholders to build and enhance the capability and user experience across collaboration technologies. The role will define the collaboration and productivity technical roadmap structure and ensure alignment with overall industry trends. This position will also assist functional teams in the configuration and integration of collaboration and productivity tools to support or implement simple business processes and workflows. 


Essential Duties & Summary of Responsibilities:

· Define and establish technical roadmap across communication technologies 

· Drive continual improvement of the firm’s Office 365 systems and tools, working closely with internal teams to facilitate increased adoption, knowledge and configuration-to-task. 

· Support integrating enterprise collaboration environments to cloud services such as AD, SharePoint, OneDrive, Office, & Exchange Online 

· Rationalize underlying technologies and pivot to enterprise standard and optimize for enhanced user experience and financial spend 

· Manage and maintain partner vendor relationship and governance. Keep abreast of industry trends and drive ongoing partner engagement 

· Develop and drive adoption of standardized operating paradigm with appropriate Standard operating procedures, checklists and knowledge base documentation 

· Intermediate to advanced scripting to support cloud collaboration applications, services, and simple business process automation. 

· Collaborate across stakeholders and identify needs, define requirements and break down effort into structured implementation sprints leveraging agile 

· Drive incident resolution and root cause problem management metrics and ensure key metrics and SLA’s are achieved and maintained 

· Dashboarding skills and ability to present graphical analysis and intuitive reports on usage and adoption 

· Perform and support quarterly capacity and financial planning exercise and ensure system upkeep with growing needs 

· Effectively work with team members and act as team technical lead, motivating, assisting and mentoring junior members 

· As a Technology owner, provide tier 3 support as a Subject Matter Expert to assist system administrators in resolving difficult technical problems with productivity and collaboration tools and systems  

· Identify security risks in collaboration with security team and proactively ensure mitigation and resolution of any security related vulnerabilities 

· Other duties as assigned 


Qualifications Requirements (Knowledge, Skills, Abilities):

· 5-7 years’ experience administrating O365, Exchange Email, File/Print Services, Active Directory, SharePoint, OneDrive, MS Teams, Slack 

· Flexible and adaptable to various management styles and organizational cultures.  

· Excellent problem-solving skills 

· Demonstrable experience with PowerShell scripting 

· 4+ years of AWS, Azure and Process automation experience 

· Understands global enterprise requirements, virtualization concepts and network architecture & security concepts 

· Knowledge and experience with ITIL concepts related to Incident and Change Management 

· Proven ability to showcase attributes such as Self-starter, motivated to excellence and driving value through end user productivity 

· Ability to analyze complex problems, interprets operational needs, and develops integrated, creative solutions.  

· Outstanding collaboration and communication skills  

· Strong organizational, verbal, written and documentation skills.  


Education Requirements:

· Bachelor’s degree in Computer Science related discipline, or computer information systems or equivalent work experience in a related field 


Work Environment and Conditions:
Physical requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is regularly required sit, stand, talk and hear, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee may occasionally walk short distances (<1/2 mile) and lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Work environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is working in an office environment. The noise level in the work environment is usually moderate.

Apply Now


Alluma is an Equal Opportunity Employer.

In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Alluma also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Alluma.