Position:
The Business System Analyst, Enterprise Collaboration is responsible for digital collaboration technologies utilized throughout the organization. This role suits someone with technical and management experience as well as a desire to constantly find new ways of improving how things are done, someone who can leverage the tools as well as look outside the box and incorporate new ways of doing business. This person will partner with Operations and Service Delivery, Strategy and Innovation teams and related functional stakeholders to build and enhance the capability and user experience across collaboration technologies. The role will define the collaboration and productivity technical roadmap structure and ensure alignment with overall industry trends. This position will also assist functional teams in the configuration and integration of collaboration and productivity tools to support or implement simple business processes and workflows. 

Essential Duties & Summary of Responsibilities:

· Define and establish technical roadmap across communication technologies 

· Drive continual improvement of the firm’s Office 365 systems and tools, working closely with internal teams to facilitate increased adoption, knowledge and configuration-to-task. 

· Support integrating enterprise collaboration environments to cloud services such as AD, SharePoint, OneDrive, Office, & Exchange Online 

· Rationalize underlying technologies and pivot to enterprise standard and optimize for enhanced user experience and financial spend 

· Manage and maintain partner vendor relationship and governance. Keep abreast of industry trends and drive ongoing partner engagement 

· Develop and drive adoption of standardized operating paradigm with appropriate Standard operating procedures, checklists and knowledge base documentation 

· Intermediate to advanced scripting to support cloud collaboration applications, services, and simple business process automation. 

· Collaborate across stakeholders and identify needs, define requirements and break down effort into structured implementation sprints leveraging agile 

· Drive incident resolution and root cause problem management metrics and ensure key metrics and SLA’s are achieved and maintained 

· Dashboarding skills and ability to present graphical analysis and intuitive reports on usage and adoption 

· Perform and support quarterly capacity and financial planning exercise and ensure system upkeep with growing needs 

· Effectively work with team members and act as team technical lead, motivating, assisting and mentoring junior members 

· As a Technology owner, provide tier 3 support as a Subject Matter Expert to assist system administrators in resolving difficult technical problems with productivity and collaboration tools and systems  

· Identify security risks in collaboration with security team and proactively ensure mitigation and resolution of any security related vulnerabilities 

· Other duties as assigned 

Qualifications Requirements (Knowledge, Skills, Abilities):

· 5-7 years’ experience administrating O365, Exchange Email, File/Print Services, Active Directory, SharePoint, OneDrive, MS Teams, Slack 

· Flexible and adaptable to various management styles and organizational cultures.  

· Excellent problem-solving skills 

· Demonstrable experience with PowerShell scripting 

· 4+ years of AWS, Azure and Process automation experience 

· Understands global enterprise requirements, virtualization concepts and network architecture & security concepts 

· Knowledge and experience with ITIL concepts related to Incident and Change Management 

· Proven ability to showcase attributes such as Self-starter, motivated to excellence and driving value through end user productivity 

· Ability to analyze complex problems, interprets operational needs, and develops integrated, creative solutions.  

· Outstanding collaboration and communication skills  

· Strong organizational, verbal, written and documentation skills.  

Education Requirements:

· Bachelor’s degree in Computer Science related discipline, or computer information systems or equivalent work experience in a related field 

Work Environment and Conditions:
Physical requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is regularly required sit, stand, talk and hear, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee may occasionally walk short distances (<1/2 mile) and lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Work environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is working in an office environment. The noise level in the work environment is usually moderate.

Who You Are:

• Exhibit a blend of creative, strategic and analytical thinking combined with policy and/or operations experience.
• Able to empathize with individuals seeking services, clients, and partners.
• Able to make thoughtful, data-driven recommendations.
• Excel in ambiguous situations and uncertainty is fun for you.
• Have a roll-up your sleeves and get things done mentality.
• Thrive in a diverse, collaborative environment and are passionate about kicking off new projects.
• Eager to take on assignments that are novel or require creative approaches to achieving the outcome.
• You know that in order to make change happen, you need to understand how things work today so you can improve them for tomorrow.
• Have a strong desire to change the world and are looking to join an organization like ours that will allow you to move the needle!

Position Description:
As one of the three functions within the Strategy & Innovation Department at Alluma, the Policy Innovation Group is a critical driver of Alluma’s work, making connections between public policy at the federal, state and local levels and the people those policies are aimed to serve. This happens through developing an understanding of critical issues and the profound challenges faced by those seeking services.

As part of the larger efforts of the Strategy & Innovation Department, the Policy Analyst will apply their understanding of the critical issues and the structural and policy challenges faced by people to help shape and influence the organization’s business strategies and practices based on emerging policy and/or technology trends. The individual will identify and share innovative policy approaches and developments through research, analysis, trainings, and thought leadership. The individual will also collaborate with other Strategy & Innovation team members to conduct field discovery, ideate, design, and act as a subject matter expert (SME) while prototyping innovative policy approaches that lend themselves to technology accelerate connecting people to services they need.

This role reports directly to the Executive Director, Policy Innovation.

Essential Functions & Summary of Responsibilities:

• Maintain a working knowledge of significant policy developments that may impact connecting people to the services they need and provide actionable strategic insights to internal and external stakeholders.
• Spend considerable time in the field developing a first-hand understanding of the public policy issues critical to Alluma, of the challenges faced by the people Alluma serves, and how programs addressing these issues and challenges work in practice.
• Partner with Alluma’s business units to better understand the underlying business needs of Alluma’s clients and the impact of policy on their operations and outcomes and the outcomes for individuals seeking services.
• Provide leadership in development, management and evaluation of Alluma’s policy initiatives, including policy research, analysis, education, and policy outcomes.
• Develop a working knowledge of how technology will amplify effective policy solutions, and entrenched policy inequities that may impact connecting people to the services they need and provide actionable strategic insights to internal and external stakeholders.
• Develop and maintain working relationships with legislative, administrative, and intergovernmental staff, as well as industry groups and nonprofit organizations in the policy areas relevant to Alluma.
• Conduct strategic analysis with an unbiased mindset, identify root causes, and make recommendations that impact outcomes.
• Act as Subject Matter Expert (SME) to ensure the development (e.g., Scope of Work, business requirements) and implementation of technology projects reflect an understanding of the critical policy issues, the challenges the people we serve face and the most effective solutions to these issues and challenges.
• Prepare or present ideas regarding issues based on analysis and evaluation through policy briefs, policy memos, charts, and graphs, etc. to a wide range of audiences.
• Represent Alluma at relevant national, state and local policy conferences, and forums.
• Other duties as assigned.

Qualifications Requirement (Knowledge, Skills, Abilities):

• Exceptional quantitative and/or qualitative skills, and analytical skills.
• Demonstrated ability to navigate, assess, integrate, and balance multiple opinions, approaches, and points of view.
• Significant experience in synthesizing, analyzing, and evaluating highly complex and disparate information and translating it into clear and concise documents or presentations.
• Experience in communicating clearly and concisely through oral and writing presentations to internal and external audiences.
• Able to think creatively, experiment, and willing to take risks.
• Superior organizational skills and great follow through on tasks.
• Able to learn quickly, show initiative, and eager to take on increasing levels of responsibility.
• Well-developed interpersonal skill set — especially active listening, empathy, patience, and relationship building.
• Demonstrated ability to work effectively in teams and with all levels of the organization, including executive leadership.

Education/Training Requirements:
Minimum:

• 5-7 years of experience in an analytical role with demonstrated increased responsibility.
• Master's degree in public policy, public or business administration, economics, social work, education or a related field that includes a curriculum of economics, statistics, public finance, and policy analysis.

Ideal:

• Experience in public policy, social services, program operations or public sector technology.
• Strong curiosity about the design, development or implementation process of technology projects involving multiple stakeholders and complex systems.

Compensation
Salary is commensurate based on work experience with a range from $85,000 to $150,000.

Position:
The Senior Business Analyst provides strategic business analysis services to business partners. The focus of this position is to work closely with the business units to gain in-depth understanding of customer's business strategy, processes, services, road-map and the context in which the business operates. This role will be key to understanding the documenting capabilities needed to address business challenges.

Essential Functions & Summary of Responsibilities:

• Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices
• Support and align efforts to meet customer and business needs
• Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results
• Provide leadership to team members and peers through collaboration
• Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level (Analytic)
• Develop, identify and recommend process or system improvements or re-engineering/elimination (proactive and reactive) (Problem Solving)
• Integrate new systems and processes with existing ones
• Provide project level analysis – producing required project analysis documentation (business and system requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan) (Analytic)
• Identify ways to increase adoption and customer satisfaction (Creative, out of the box thinking)
• Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
• Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project life-cycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts
• Meet with project team regularly to review project deliverable and deadlines
• Develop and execute test plans
• Support system conversions, upgrades, enhancements
• Other related duties as assigned

Qualifications Requirements (Knowledge, Skills, Abilities):

• Candidates must have a combined 5+ years overall experience with Business Systems Analysis and in software development. Extensive knowledge of the Software Development Lifecycle (SDLC).
• Demonstrated fluency in business processes and process differentiation
• Displays teamwork, ownership, initiative
• Excellent interpersonal and business communication skills.
• Display leadership skills with ability to influence team to greater results
• Ability to communicate with stakeholders and effectively present solutions
• Solid ability to write technical specifications.
• Experience in working in a professional services client-facing engagement.
• Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
• SQL knowledge/experience
• Ability to excel in fast-paced environment and to work with minimal supervision.
• Knowledge of project management principles, practices, techniques, and tools
• Systems implementation skills including requirements/process analysis, conceptual and detailed design, configuration, testing, training and change management skills.
• Experience in Agile development methods.

Education/Training Requirements:

• Bachelor’s degree in Computer Science, Engineering or a related field (or its foreign equivalent).
• An advanced degree in one of these fields is a plus.

Position:
The Business Analyst is responsible for working closely with Senior management, as well as directing the activities of developers, UX designers and DBAs, for the implementation and post-implementation support of a significant web-based application.

Essential Functions & Summary of Responsibilities:

• Build client relationships, user/stakeholder meetings and working sessions
• Understand client challenges and propose solutions and identify opportunities
• Identify, capture and design business processes while analyzing problems and recommending solutions
• Hands-on business process and requirements analysis including documenting ‘as-is’ and designing ‘to-be’ business processes
• Communicate with high profile clients daily, including providing on-site client support
• Act as a subject matter expert in the functionality of the system
• Research questions/client issues or concerns and interfacing with internal resources to bring resolution to client concerns/issues
• Create solutions, design documents, status reports, meeting documents, and other deliverables required by project
• Perform daily software product quality testing
• Implementation and post implementation support of project requirements
• Conduct system testing of project requirements, bug fixes and validation of project requirements
• Other related duties as assigned

Qualifications Requirements (Knowledge, Skills, Abilities):

• Candidates must have a combined 5+ years overall experience with Business Systems Analysis and in software development. Extensive knowledge of the Software Development Lifecycle (SDLC).
• Ability to excel in fast-paced environment and to work with minimal supervision.
• Knowledge of project management principles, practices, techniques, and tools
• Systems implementation skills including requirements/process analysis, conceptual and detailed design, configuration, testing, training and change management skills.
• Experience in Agile development methods.
• Displays teamwork, ownership, initiative
• Excellent interpersonal and business communication skills.
• Display leadership skills with ability to influence team to greater results
• Ability to communicate with stakeholders and effectively present solutions
• Solid ability to write technical specifications.
• Experience in working in a professional services client-facing engagement.
• Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.\
• SQL knowledge/experience
• Must be willing to travel

Education/Training Requirements:

• Bachelor’s degree in Computer Science, Engineering or a related field (or its foreign equivalent).
• An advanced degree in one of these fields is a plus.

Position:
The Sr. Manager, Database Administration will be responsible for administration of databases and DBMS (SQL Server) that support production solutions. These are that are very large OLTP DB systems with high transaction rates. The Sr. Manager will be expert in management and oversight of MS SQL Server operations and toolsets, as well as the planning and execution of activities including, but not limited to, installation, configuration, maintenance, operation, upgrades and tuning. The Sr. Manager manages and supervises all database administrators and collaborates with all other Sr. Managers in the delivery and operation of all Alluma client solutions in productive use.

Essential Functions & Summary of Responsibilities:

• Maintain expertise in the databases and operations to efficiently and effectively manage an organization that supports the databases for all production client solutions
• Supervise staff that oversee and/or execute the following:
• Install, configure and support SQL databases for Business Systems environments
• Monitor database space and capacity, estimate sizing and growth requirements
• Monitor database performance and recommend tuning and index optimization opportunities and needs
• Develop and implement database jobs
• Monitor job execution and troubleshoot and resolve job issues
• Maintain and execute backup and recovery procedures
• Conduct root cause analyses and devise plans for short and long-term problem resolution
• Plan and execute database upgrades
• Operate and monitor data migrations within and between systems
• Manage staff priorities, assignments, skills growth and productivity
• Assemble, organize, direct and guide teams
• Collaborate with management and staff from Development, Database Performance Engineering, Solutions Operations, IT and business teams to design database solutions and solve database level issues including availability and stability of the database environments
• Work with vendors to determine and/or design solutions, as well as teams to implement solutions
• Define, implement and ensure policies and procedures required for regulatory compliance are maintained
• Ensures business and technical procedures are maintained at appropriate levels
• Monitors, manages to, and verifies Service Level Agreement (SLA) and Key Performance Indicator (KPI) compliance for SRs, projects, and initiatives in order to meet contractual agreements.
• Manages DBA responsibilities related to delivery scheduling and escalations for development and delivery issues.
• Guides and ensure the maintenance of best practices specifically focused on stable database environments
• Mentors staff
• Other duties as assigned.

Qualifications Requirements (Knowledge, Skills, Abilities):

• Minimum four (4) years managing database administrators responsible for very large OLTP DB systems with high transaction rates
• Minimum ten (10) years working as a database administrator or a related role (can include the years managing database administrators)
• Strong technical people management skills
• Expert SQL skills
• Expert in database tuning, including running and interpreting diagnostics
• Proficient in database replication between data centers or zones
• Proficient in high availability architecture
• Ability to drive and guide and/or execute multiple projects simultaneously
• Outstanding collaboration and partnership capabilities
• Ability to summarize and communicate solutions and metrics
• Strong written and verbal communication skills

Education/Training Requirements:

• Bachelor's degree in Computer Science, Information Systems, or related technical field.